Privacy Policy
Welcome to Black Limo LAX. Your privacy matters to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile communications, and transportation services.
By using our services, you agree to the practices described below.
1. Information We Collect
We may collect and handle the following types of personal data:
- Information You Provide Directly
- Full name
- Phone number
- Email address
- Pickup and drop-off addresses
- Payment details (credit/debit card info, transaction history)
- Identification for transactions over $500
- Communication preferences
- Special notes (e.g., luggage info, pet notice)
- Automatically Collected Information
- IP address
- Device type and browser version
- Date and time of access
- Website interaction data
- Location data (when enabled on your device)
2. How We Use Your Information
We use your personal information to:
- Book and process rides and payments
- Verify your identity for high-value charges
- Communicate reservation updates
- Track flight status and coordinate timely pickups
- Enhance customer service and support
- Send operational or service-related messages
- Maintain security, reliability, and service quality
- Fulfill legal or regulatory obligations
3. Information Sharing
We may share your information only as necessary with:
- Our professional drivers (for logistics and communication)
- Payment processors (for secure transactions)
- Legal or regulatory bodies (as required by law)
- Third-party payment platforms (e.g., Zelle, Venmo, Cash App) when selected by you
We do not sell or rent your information for marketing purposes.
4. Payment Policy
Black Limo LAX accepts:
- Major credit/debit cards: Visa, Mastercard, American Express, Discover
- Digital platforms: Venmo, Zelle, Cash App (as available)
Fees:
- Credit cards: 3.5% processing fee
- Debit cards: 1.75% processing fee
Refunds do not include transaction fees on canceled prepaid bookings.
For any charge exceeding $500, a matching photo ID is required.
5. Data Security
We use industry-standard physical, digital, and administrative safeguards to protect your personal data. However, no method of internet transmission or electronic storage is 100% secure.
6. Cookies & Tracking
Our website may use cookies and other tracking technologies to:
- Improve functionality
- Understand user behavior
- Generate anonymous usage analytics
You may disable cookies in your browser settings, though doing so may affect certain site features.
7. Your Rights
You have the right to:
- Access or update your personal information
- Opt out of non-essential communications
- Request deletion of your personal data (subject to applicable retention laws)
- Inquire about how we use your data
To exercise these rights, email us at support@blacklimolax.com or call 818.306.6556.
8. Children’s Privacy
Black Limo LAX does not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us immediately.
9. Policy Updates
This Privacy Policy may be revised periodically to reflect service improvements or legal changes. Updates will be posted on our website with the revised effective date.
10. Contact Us
For questions or concerns about this Privacy Policy or your data, contact:
Black Limo LAX
📧 Email: support@blacklimolax.com
📞 Phone: 818.306.6556